Budgets - If you have been awarded a budget when you log in you will need to use your BASF User ID (NOT your employee #). If you have been given a budget it will show at the top of the page on the right.

If you have a promo code, you can input this during checkout, and the offer will be applied to your purchase. Please note: there may be specific limitations for promo codes.

If you would like a printout of your receipt, click on ‘My Account’. From there, you can click on the ‘Order History’ link to view your past orders. Finally, click on the specific order for which you would like a receipt and print this page.

Once the order is placed, call Customer Service at 855-871-9297.

Each item will ship directly from vendor and has its own delivery schedule. Please see each item for expected delivery date on the product detail page.

Once your order has shipped, you will receive a final receipt via email that will contain a tracking number if one has been provided by the carrier. You will also be able to see tracking number (if provided) in your Order History.

We make every effort to ensure the products on our site are in stock and ready for decoration. Occasionally, due to circumstances beyond our control, our stock of a certain product may be depleted. If this occurs, we will contact you with a revised shipping date. If this revision does not meet your needs, we will do our best to offer you a comparable product as an alternative to the one you originally ordered.

Call Customer Service at 855-871-9297.

Yes, simply call us at 855-871-9297, or email us at BASF@staples.com when placing your order to specify multiple shipping addresses.

We have thousands of custom order options that are available to you. Our online offerings represent only a select few of the products we can source and develop for you. We have unmatched purchasing power with access to several more products. If you don't find what you're searching for, please call us at 800-793-0384 or email us at Clientrelationsz@Staples.com to begin the custom order process.

Due to the customized products on this site, once you have submitted your order we are unable to cancel the order as it will ship directly from the vendor to you.

We are unable to accept returns or process exchanges. If you feel your order was produced incorrectly, please contact us within 30 days of the invoice date. If it is determined there is a material or manufacturing defect with your order, we will issue a returned goods authorization number and will replace your order or issue a refund.

After your order has been placed and processed for delivery, you’ll receive a confirmation email. The email will contain the expected delivery date, your shipping address, your order number and any other relevant information. The receipt of an email order confirmation is recognition that we have received your requested order and does not constitute an offer to sell.

You can also view your Order status and details through your ‘My Account’ portal, in ‘Order History’.

Once the order is placed, call Customer Service at 855-871-9297.

You can access past orders and invoices from the Customer Information page – once you’ve entered your valid customer information, click to access the Order History page.

If an item is out of stock, there will be a notice on the product page notifying you that the current in-stock quantity is zero, and the date the item will be restocked.

Call Customer Service at 855-871-9297. Your dedicated customer service representative will help determine if a return, refund or replacement is needed.

Call Customer Service at 855-871-9297.

California’s Proposition 65 entitles California consumers to special warnings for products that contain chemicals known to the State of California to cause cancer and birth defects or other reproductive harm if those products expose consumers to such chemicals above certain threshold levels. We know you’re concerned about product safety, and we take all necessary steps to comply with all applicable safety and health requirements.

We've provided a Prop 65 link under Product Description for each item that requires the Prop 65 warning. If a Prop 65 link does not appear for the product you wish to purchase, the supplier of the product has indicated that it does not require the Prop 65 warning.

The suppliers reserve the right, subject to notifying the buyer, to adjust the price of Licensed Products to reflect changes on imposed tariffs that affect the overall cost of the Licensed Products.